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황재희?신진원. (2020). 재정분권이 주민생활만족도에 미치는 영향. 한국지방자치학회보, 32(4),
59-69.
해외문헌
DeHoog, R. H., Lowery, D., & Lyons, W. E. (1990). Citizen satisfaction with local
governance: A test of individual, jurisdictional, and city-specific explanations.
The Journal of Politics, 52(3), 807-837.
Haller, M., & Hadler, M. (2006). How social relations and structures can produce
happiness and unhappiness: An international comparative analysis. Social
indicators research, 75(2), 169-216.
Im, T., &Lee, S. J. (2012). Does management performance impact citizen satisfaction?.
The American Review of Public Administration, 42(4), 419-436.
Kelly, J. M. (2003). Citizen satisfaction and administrative performance measures: is
there really a link?. Urban Affairs Review, 38(6), 855-866.
Parasuraman, A., Zeithaml, V. A., &Berry, L. (1988). SERVQUAL: A multiple-itemscale
for measuring consumer perceptions of service quality. 1988, 64(1), 12-40.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service
quality and its implications for future research. Journal of marketing, 49(4),
41-50.
Pilcher, R., & Van Der Zahn, M. (2010). Local governments, unexpected depreciation
and financial performance adjustment. Financial Accountability & Management,
26(3), 299-324.
Tran, C. D. T. T., & Dollery, B. (2021a). All in the mind: citizen satisfaction and
financial performance in the Victorian local government system. Australian
Accounting Review, 31(1), 51-64.
Tran, C. D. T. T., & Dollery, B. (2021b). Does financial sustainability affect local
resident satisfaction? The case of the Victorian local government system. Public
Money & Management, 1-9.
Van Ryzin, G. G. (2007). Pieces of a puzzle: Linking government performance, citizen
satisfaction, and trust. Public Performance & Management Review, 30(4):
521-535.
Van Ryzin, G. G. (2004). Expectations, performance, and citizen satisfaction with urban
services. Journal of policy analysis and management, 23(3): 433-448.
194 2022년도 지방재정?회계학계전문가 네트워크 논문집
59-69.
해외문헌
DeHoog, R. H., Lowery, D., & Lyons, W. E. (1990). Citizen satisfaction with local
governance: A test of individual, jurisdictional, and city-specific explanations.
The Journal of Politics, 52(3), 807-837.
Haller, M., & Hadler, M. (2006). How social relations and structures can produce
happiness and unhappiness: An international comparative analysis. Social
indicators research, 75(2), 169-216.
Im, T., &Lee, S. J. (2012). Does management performance impact citizen satisfaction?.
The American Review of Public Administration, 42(4), 419-436.
Kelly, J. M. (2003). Citizen satisfaction and administrative performance measures: is
there really a link?. Urban Affairs Review, 38(6), 855-866.
Parasuraman, A., Zeithaml, V. A., &Berry, L. (1988). SERVQUAL: A multiple-itemscale
for measuring consumer perceptions of service quality. 1988, 64(1), 12-40.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service
quality and its implications for future research. Journal of marketing, 49(4),
41-50.
Pilcher, R., & Van Der Zahn, M. (2010). Local governments, unexpected depreciation
and financial performance adjustment. Financial Accountability & Management,
26(3), 299-324.
Tran, C. D. T. T., & Dollery, B. (2021a). All in the mind: citizen satisfaction and
financial performance in the Victorian local government system. Australian
Accounting Review, 31(1), 51-64.
Tran, C. D. T. T., & Dollery, B. (2021b). Does financial sustainability affect local
resident satisfaction? The case of the Victorian local government system. Public
Money & Management, 1-9.
Van Ryzin, G. G. (2007). Pieces of a puzzle: Linking government performance, citizen
satisfaction, and trust. Public Performance & Management Review, 30(4):
521-535.
Van Ryzin, G. G. (2004). Expectations, performance, and citizen satisfaction with urban
services. Journal of policy analysis and management, 23(3): 433-448.
194 2022년도 지방재정?회계학계전문가 네트워크 논문집
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